Legal

Privacy Policy

How Bangkok Translation Service collects, uses, and protects your personal data and documents. Compliant with Thailand's PDPA and the EU's GDPR.

Scope and Applicability

Who this policy covers and what it applies to.

This Privacy Policy applies to all personal data collected through bangkok-translation.com, including our online quote form, email correspondence, WhatsApp, LINE, and Facebook Messenger communications.
Bangkok Translation and Interpretation Service (BTIS), operating from Bangkok and Chiang Mai since 2008, is the data controller responsible for your personal data.
This policy does not cover information collected in person at our offices or data processed by third-party websites we link to.
By submitting documents or personal information through any of our channels, you acknowledge this policy. If you do not agree, please do not use our services.

Last updated: 10 February 2026.

Data We Collect

What we collect, and only what we need, to process your translation project.

Information You Provide

Quote requests: Name, email address, phone number, source and target language, document type, and any files you upload through our quote form.
Messaging channels: Contact details and message content shared via WhatsApp (+66 97 957 3343), LINE (bkktranslate), or Facebook Messenger.
Email correspondence: Your name, email address, message content, and any file attachments sent to info@bangkok-translation.com.
Documents for translation: Source documents you submit, which may contain personal data (birth certificates, passports, contracts, legal filings).

Information Collected Automatically

Server logs: IP address, browser type, operating system, referring URL, pages visited, and timestamps. Standard hosting analytics that are not linked to your identity.
Cookies: We use cookies to remember your preferences and improve site performance. You can disable cookies through your browser settings at any time.

How We Use Your Data

The data we collect is used for specific purposes related to delivering your translation project.

Process your project: Assign the right translator, produce your translation, and deliver the completed work.
Communicate with you: Send quotes, project updates, delivery confirmations, and respond to questions via your preferred channel.
Quality assurance: Our mandatory two-person review process requires your project manager and assigned translator to access your documents.
Improve our service: Analyze site usage patterns (anonymized) to improve navigation and content.
Legal compliance: Maintain records required by Thai law, including tax documentation for invoiced services.

We do not sell, rent, or trade your personal data to third parties. We do not use your documents for marketing, AI training, or any purpose beyond completing your translation project.

Document Security

Translation often involves sensitive documents, such as birth certificates, contracts, and court filings. We treat client files as confidential.

Access Controls

Only your assigned translator and project manager have access to your documents. No other staff can view your files.
All translators and staff are bound by non-disclosure agreements (NDAs). Formal NDAs specific to your project are available on request at no extra cost.
We do not outsource to unvetted freelancers. Every linguist working on your project is contracted directly by BTIS.

Storage and Encryption

All uploaded documents and completed translations are stored on encrypted servers.
File transfers between BTIS systems use encrypted connections (TLS/SSL).
Physical documents delivered to our Bangkok or Chiang Mai offices are stored in locked facilities with restricted access.

Data Retention

We retain your data only as long as necessary, then delete it according to this policy.

Source documents and translations are retained for a maximum of 90 days after project completion, then permanently deleted from our systems.
Translation memories and glossaries may be retained to keep terminology consistent on future projects. You can request their deletion at any time.
Contact information (name, email, phone) is retained to service your account. You can request full deletion at any time.
Financial records (invoices, payment confirmations) are retained for the period required by Thai tax law.
If you request early deletion before the 90-day period, we will process your request within 30 days.

Third-Party Services

External tools and services that may process data when you visit our site.

Google Analytics: We use Google Analytics to understand how visitors use our website. This collects anonymized browsing data (pages visited, time on site, device type). Google's privacy policy governs their data handling.
Payment processors: When you pay by credit card or PayPal, your payment details are processed directly by those providers. BTIS does not store credit card numbers.
Messaging platforms: Communications via WhatsApp, LINE, and Facebook Messenger are subject to those platforms' respective privacy policies.
We do not run third-party advertising networks on our website.

Cookies

The cookies we use and how you can control them.

Essential cookies: Required for basic site functionality (session management, form submissions). These cannot be disabled without breaking the site.
Analytics cookies: Used by Google Analytics to track anonymized usage patterns. You can opt out via your browser settings or Google's opt-out tool.
Preference cookies: Remember your language selection and display preferences.
We do not use advertising or tracking cookies. To manage cookies, adjust your browser privacy settings. Each browser handles this differently — consult your browser's help documentation.

Your Data Rights

Your rights under Thailand's Personal Data Protection Act (PDPA) and the EU's General Data Protection Regulation (GDPR).

Rights Under PDPA and GDPR

Right to access: Request a copy of all personal data we hold about you.
Right to rectification: Request correction of inaccurate data or completion of incomplete records.
Right to erasure: Request deletion of your personal data from our systems, subject to legal retention requirements.
Right to restrict processing: Request that we limit how we use your data in specific circumstances.
Right to data portability: Request transfer of your data to another service provider in a structured, machine-readable format.
Right to object: Object to processing of your data for specific purposes, including direct marketing.
Right to withdraw consent: Withdraw consent at any time for data processing activities based on your consent. Withdrawal does not affect processing completed before withdrawal.

How to Exercise Your Rights

Submit your request via email to info@bangkok-translation.com with the subject line "Data Rights Request."
We will verify your identity and respond within 30 days.
There is no fee for standard requests. We may charge a reasonable administrative fee for excessive or repetitive requests.

Children's Privacy

Our services are intended for adults and businesses.

Our website and services are not directed at individuals under 18 years of age.
We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.
Documents containing information about minors (such as birth certificates) are handled with the same confidentiality and security measures applied to all client documents.

Changes to This Policy

How and when this policy may be updated.

BTIS may update this Privacy Policy to reflect changes in our data practices, legal requirements, or business operations.
The "Last updated" date at the top of this page indicates when the most recent revision was published.
Continued use of our website or services after changes are published constitutes acceptance of the updated policy.
For material changes that significantly affect how we handle your data, we will make reasonable efforts to notify existing clients by email.

Privacy Questions?

Contact Us

If you have questions about this policy, want to exercise your data rights, or need to report a privacy concern, please contact our team.

Email info@bangkok-translation.com

WhatsApp or LINE +66 97 957 3343 or LINE

Office 25 Alma Link Building, 17th Floor, Chit Lom, Bangkok 10330